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Incident history

2026 (14)

July 26, 2026 at 11:00 PM UTC

Opal17 server connectivity outage

Resolved after 6h 7m
July 22, 2026 at 3:02 PM UTC

US IMAP impacted by scheduled maintenance

Resolved after 16h 4m
July 11, 2026 at 9:29 PM UTC

DE webmail not responding

Resolved after 1h 19m
July 8, 2026 at 9:14 AM UTC

Emergency security maintenance / reboots on all AlmaLinux (EL9) servers

Resolved in under a minute
June 1, 2026 at 7:17 PM UTC

smtp.de.opalstack.com rebooted for emergency maintenance

Resolved after 7m
May 27, 2026 at 12:37 AM UTC

Unplanned emergency maintenance on imap1.de.opalstack.com

Resolved after 23h 40m
April 30, 2026 at 7:31 AM UTC

Emergency security maintenance / reboots on all AlmaLinux (EL9) servers

Resolved in under a minute
April 23, 2026 at 4:27 AM UTC

MariaDB disruption on opal9

Resolved after 2h 26m
April 22, 2026 at 7:43 AM UTC

MariaDB disruption on opal16

Resolved after 9h 7m
April 3, 2026 at 1:25 PM UTC

opal12 under attack

Resolved after 13m
March 17, 2026 at 3:54 PM UTC

MariaDB disruption on opal15

Resolved after 2d 22h 26m
February 21, 2026 at 2:11 PM UTC

MariaDB disruption on opal5

Resolved after 1d 23h 18m
January 26, 2026 at 5:09 PM UTC

US SMTP was blocked by Microsoft

Resolved in under a minute
January 23, 2026 at 1:24 AM UTC

Unplanned emergencey maintenance on smtp2.de.opalstack.com

Resolved after 1d 13h 39m

2025 (24)

December 18, 2025 at 11:16 PM UTC

Unplanned Maintenance: webmail.de.opalstack.com

Resolved after 3h 20m
November 5, 2025 at 5:57 PM UTC

unexpected reboot of opal13

Resolved after 13h 24m
October 18, 2025 at 7:20 PM UTC

opal3.opalstack.com rebooted

Resolved after 26m
September 9, 2025 at 7:55 AM UTC

Unexpected reboot of opal9

Resolved after 6h 27m
September 1, 2025 at 11:40 PM UTC

Unexpected reboot of opal4

Resolved after 2d 20h 41m
August 29, 2025 at 12:05 AM UTC

Control panel SSL certificate was expired

Resolved in under a minute
August 18, 2025 at 2:49 PM UTC

MariaDB offline on opal1

Resolved after 1d 3h 32m
August 16, 2025 at 3:48 PM UTC

Microsoft blocking mx1.us.opalstack.com and smtp1.de.opalstack.com

Resolved after 22h 29m
July 27, 2025 at 2:11 PM UTC

intermittent connectivity for Newark VPS

Resolved after 1d 1h 20m
July 22, 2025 at 11:16 PM UTC

Control panel and API offline

Resolved after 13h 28m
July 15, 2025 at 6:52 PM UTC

opal11 not responding

Resolved after 5h 17m
June 26, 2025 at 6:46 PM UTC

iCloud blocking US and DE SMTP

Resolved after 1d 2h 33m
June 6, 2025 at 12:46 PM UTC

unexpected reboot of opal4

Resolved after 10h 13m
June 4, 2025 at 2:25 PM UTC

heavy load on opal4

Resolved after 1d 41m
June 1, 2025 at 11:20 AM UTC

Unexpected reboot of opal12

Resolved after 1d 3h 7m
May 31, 2025 at 4:24 PM UTC

opal5 not responding

Resolved after 9m
May 17, 2025 at 1:04 PM UTC

Inadvertent shutdown of opal1

Resolved in under a minute
March 9, 2025 at 8:12 AM UTC

OPAL4 MariaDB Outage

Resolved after 10h 59m
March 3, 2025 at 8:21 PM UTC

DE SMTP blocked by iCloud

Resolved after 3d 21h 19m
March 1, 2025 at 2:44 AM UTC

opal3 not responding

Resolved after 2m
February 19, 2025 at 6:00 AM UTC

Inadvertent shutdown of opal12

Resolved after 87d 7h 3m
January 21, 2025 at 4:09 AM UTC

opal12 not responding

Resolved after 10h 50m
January 17, 2025 at 5:14 PM UTC

High load on opal15

Resolved after 3h 56m
January 16, 2025 at 1:34 PM UTC

MariaDB down on opal10

Resolved after 5h 26m

2024 (31)

December 7, 2024 at 10:16 AM UTC

OPAL7 MariaDB Server Offline

Resolved after 4h 57m
October 28, 2024 at 8:02 PM UTC

High load on opal13

Resolved after 18d 18h 3m
October 1, 2024 at 8:17 PM UTC

US SMTP blocked by Microsoft

Resolved after 5h 30m
September 29, 2024 at 9:30 AM UTC

DE mail SSL certificates were briefly expired

Resolved after 8h 4m
September 21, 2024 at 11:09 PM UTC

DE forwarding main server blocked by Microsoft

Resolved after 4d 18h 38m
September 19, 2024 at 6:16 PM UTC

MariaDB down on opal7

Resolved after 2h 42m
September 19, 2024 at 6:01 PM UTC

opal6 under heavy load

Resolved after 17m
September 14, 2024 at 6:41 PM UTC

Intermittent network connectivity to opal12

Resolved after 1d 20h 22m
September 12, 2024 at 3:46 PM UTC

opal12 blocked by Malwarebytes

Resolved after 19d 4h 45m
August 20, 2024 at 6:02 PM UTC

opal10 rebooted unexpectedly

Resolved after 8d 2h 44m
July 31, 2024 at 10:19 AM UTC

OPAL4 - MariaDB has crashed.

Resolved after 6h 41m
June 14, 2024 at 9:34 AM UTC

OPAL6 PostgreSQL upgrade issues.

Resolved after 59m
May 31, 2024 at 11:45 AM UTC

DNS outage (resolved)

Resolved after 3h 7m
May 30, 2024 at 7:47 PM UTC

Intermittent high load on opal14

Resolved after 2d 20h 12m
May 23, 2024 at 7:39 PM UTC

OPAL12 unresponsive.

Resolved after 1h 37m
April 19, 2024 at 4:23 PM UTC

Temporary mail certificate error, now resolved

Resolved in under a minute
April 17, 2024 at 7:33 PM UTC

Mail forwarding issue (now resolved)

Resolved in under a minute
April 8, 2024 at 2:14 PM UTC

Nginx offline on opal8

Resolved after 22m
April 3, 2024 at 7:46 PM UTC

Control panel delays for US email

Resolved after 5d 1h 54m
April 2, 2024 at 6:04 PM UTC

Delays in US incoming mail

Resolved after 2h 26m
March 30, 2024 at 11:04 PM UTC

Opal14 not responding

Resolved after 15h 48m
March 24, 2024 at 9:01 PM UTC

Control panel delays for MariaDB items on opal16

Resolved after 17h 0m
March 18, 2024 at 6:25 PM UTC

Control panel processing delays

Resolved after 3h 39m
March 12, 2024 at 2:24 PM UTC

DNS issue for opalstack.com causing control panel delays and other issues

Resolved after 1h 22m
February 24, 2024 at 1:31 AM UTC

Delays in mail forwarding to Google

Resolved after 10h 24m
February 19, 2024 at 4:44 PM UTC

Delays in mail forwarding to Google

Resolved after 2h 39m
February 15, 2024 at 3:21 PM UTC

EU mail system blocked by Hotmail

Resolved after 12h 9m
February 9, 2024 at 5:32 PM UTC

Recent disruptions to Apache service on opal16

Resolved after 23h 6m
January 24, 2024 at 8:03 PM UTC

Change to default SPF and DMARC policies

Resolved in under a minute
January 7, 2024 at 5:10 AM UTC

Opal14 is not responding

Resolved after 8m
January 6, 2024 at 10:15 PM UTC

German MX servers are on Hotmail block list

Resolved after 19h 51m

2023 (17)

December 3, 2023 at 7:23 AM UTC

Emergency MariaDB maintenance for opal4, opal7, and opal9

Resolved after 14h 58m
November 4, 2023 at 9:12 PM UTC

Emergency reboot of opal3

Resolved after 4m
October 27, 2023 at 9:32 PM UTC

US SMTP listed on SORBS block list

Resolved after 3d 1h 11m
October 18, 2023 at 1:23 AM UTC

US SMTP and community forum are offline

Resolved after 12m
August 15, 2023 at 9:58 PM UTC

ns3.de.opalstack.com offline, causing control panel delays

Resolved after 6h 39m
July 20, 2023 at 10:30 PM UTC

Opal8 service disruption

Resolved after 38m
June 30, 2023 at 11:19 AM UTC

Partial DNS outage.

Resolved after 1h 41m
June 14, 2023 at 4:01 PM UTC

Intermittent network connectivity in Washington DC

Resolved after 1d 1h 49m
May 31, 2023 at 4:35 PM UTC

Intermittent VPS connectivity in Frankfurt

Resolved after 1d 5h 23m
May 28, 2023 at 4:04 AM UTC

Opal9 offline for scheduled maintenance

Resolved after 19m
May 7, 2023 at 12:37 AM UTC

US SMTP was briefly disrupted

Resolved after 14m
May 2, 2023 at 4:48 AM UTC

US DNS under attack

Resolved after 8h 55m
March 7, 2023 at 6:20 PM UTC

US webmail performance issues

Resolved after 10d 58m
February 1, 2023 at 4:27 AM UTC

Opal9 not responding

Resolved after 15d 8h 52m
January 24, 2023 at 8:05 AM UTC

German IMAP/POP3 server offline for scheduled relocation

Resolved after 8h 56m
January 20, 2023 at 3:06 PM UTC

DE SMTP was blocked by Abusix

Resolved after 5h 2m
January 9, 2023 at 10:38 AM UTC

DE SMTP blocked by Proofpoint

Resolved after 1d 7h 45m

2022 (39)

December 29, 2022 at 12:00 PM UTC

Ongoing DNS DDOS Attack

Resolved after 1d 4h 40m
December 29, 2022 at 2:21 AM UTC

Delayed domain updates

Resolved after 2h 26m
December 10, 2022 at 12:00 AM UTC

Unplanned reboot of opal3

Resolved after 3d 21h 5m
November 18, 2022 at 2:14 PM UTC

MariaDB disrupted on opal11

Resolved in under a minute
November 3, 2022 at 5:57 PM UTC

Slow performance on the US IMAP/POP3 service

Resolved after 6d 2h 13m
October 20, 2022 at 3:41 PM UTC

opal13 not responding

Resolved after 4h 38m
October 19, 2022 at 1:07 PM UTC

IPv6 email rejections

Resolved after 33m
October 14, 2022 at 5:54 PM UTC

Delays in US mail forwarding to @yahoo.com addresses

Resolved after 19h 10m
October 13, 2022 at 11:30 AM UTC

opal10 not responding

Resolved after 4h 30m
October 7, 2022 at 3:31 PM UTC

Apache was down on opal3

Resolved in under a minute
October 6, 2022 at 10:44 PM UTC

mx2.us.opalstack.com blocked by Microsoft

Resolved after 2d 14h 45m
October 6, 2022 at 3:46 PM UTC

Slow connections or timeouts on US IMAP/POP3/Webmail

Resolved in under a minute
September 19, 2022 at 9:26 PM UTC

opal8 not responding

Resolved after 46m
September 16, 2022 at 3:52 PM UTC

Dashboard disk usage stats incorrect

Resolved after 1h 47m
September 15, 2022 at 7:00 AM UTC

Opal11 offline for scheduled relocation

Resolved after 6h 54m
September 14, 2022 at 6:18 PM UTC

Singapore VPS were briefly offline

Resolved after 2h 6m
September 6, 2022 at 2:52 PM UTC

DE SMTP was briefly disrupted

Resolved in under a minute
August 27, 2022 at 4:46 AM UTC

Opal10 not responding

Resolved after 1d 8m
August 27, 2022 at 2:24 AM UTC

US SMTP blocked by Cloudmark

Resolved after 3d 16h 8m
August 25, 2022 at 10:38 PM UTC

Several London VPS are offline

Resolved after 5h 39m
August 18, 2022 at 9:21 PM UTC

Slow logins on US SMTP

Resolved after 7h 22m
August 12, 2022 at 1:13 AM UTC

US SMTP was blocked by Microsoft

Resolved in under a minute
August 1, 2022 at 9:49 PM UTC

London VPS services offline

Resolved after 1d 16h 18m
July 8, 2022 at 9:40 PM UTC

Opal1 not responding

Resolved after 17m
May 29, 2022 at 4:51 AM UTC

MariaDB down on OPAL2.

Resolved after 13h 22m
May 20, 2022 at 3:45 PM UTC

Opal4 offline

Resolved after 46m
May 13, 2022 at 3:56 PM UTC

US SMTP blacklisted

Resolved after 3h 3m
May 7, 2022 at 6:53 PM UTC

Opal12 was offline

Resolved after 6d 7h 42m
April 18, 2022 at 5:31 PM UTC

opal5 not responding

Resolved after 1h 13m
April 3, 2022 at 10:23 AM UTC

opal10 not responding

Resolved after 15d 7h 7m
April 1, 2022 at 8:30 AM UTC

Germany mail server offline.

Resolved after 8d 5h 20m
March 4, 2022 at 4:35 PM UTC

MariaDB down on opal7

Resolved after 13m
February 16, 2022 at 3:00 AM UTC

MariaDB restarted on Opal8

Resolved after 19m
February 10, 2022 at 7:43 PM UTC

Service disruption caused by firewall issue

Resolved after 5m
February 8, 2022 at 1:04 PM UTC

opal6 offline

Resolved after 9h 52m
February 2, 2022 at 9:18 PM UTC

Several DE VPS offline due to emergency maintenance

Resolved after 1h 24m
January 26, 2022 at 8:00 PM UTC

SFO VPS service disruption

Resolved after 2h 5m
January 22, 2022 at 7:42 PM UTC

DDOS on opal1

Resolved after 20h 48m
January 3, 2022 at 9:40 PM UTC

German SMTP blocked by Microsoft

Resolved after 13d 17h 24m

2021 (41)

December 28, 2021 at 6:50 PM UTC

Opal4 not responding

Resolved after 19m
December 18, 2021 at 7:30 PM UTC

German SMTP blocked by Microsoft

Resolved after 4d 20h 12m
December 11, 2021 at 3:09 PM UTC

Intermittent connectivity to San Francisco servers including US webmail

Resolved after 4h 48m
November 8, 2021 at 12:00 PM UTC

German SMTP server blocked

Resolved after 2d 3h 39m
September 30, 2021 at 2:43 PM UTC

Mail server certificates expired

Resolved after 27m
September 16, 2021 at 10:31 PM UTC

Intermittent high load on opal11

Resolved after 15d 15h 29m
September 10, 2021 at 12:02 PM UTC

opal3 not responding

Resolved after 1h 36m
August 8, 2021 at 12:57 AM UTC

Dashboard control loop issue

Resolved after 1h 15m
August 1, 2021 at 11:12 PM UTC

Delay in dashboard operations

Resolved after 5h 38m
July 12, 2021 at 9:32 AM UTC

opal5 offline

Resolved after 21m
July 9, 2021 at 9:08 PM UTC

Apache was down on Opal8

Resolved in under a minute
June 12, 2021 at 10:45 AM UTC

German SMTP offline

Resolved after 2h 55m
June 12, 2021 at 2:50 AM UTC

Opal7 rebooted unexpectedly

Resolved after 2d 12h 21m
June 10, 2021 at 2:00 AM UTC

Apache was briefly down on opal5

Resolved after 7m
June 9, 2021 at 9:28 AM UTC

German IMAP/POP3 service offline

Resolved after 11m
May 25, 2021 at 12:20 AM UTC

Network outage affecting domains that use Opalstack DE name servers

Resolved after 1d 1h 22m
May 24, 2021 at 4:56 PM UTC

opal1 not responding

Resolved after 17m
May 17, 2021 at 6:00 AM UTC

Temporary SSL problem in US mail system

Resolved after 15h 9m
May 12, 2021 at 11:02 PM UTC

German SMTP IP range on MS block list

Resolved after 1d 20h 42m
May 10, 2021 at 9:23 PM UTC

Opal8 not responding

Resolved after 5h 3m
April 30, 2021 at 3:48 PM UTC

MariaDB down on opal9

Resolved after 9m
April 17, 2021 at 4:45 AM UTC

Control panel and API down for scheduled maintenance.

Resolved after 21m
April 17, 2021 at 4:41 AM UTC

Opal1 not responding

Resolved after 58m
April 14, 2021 at 7:03 AM UTC

Opal7 server relocation

Resolved after 6h 36m
March 29, 2021 at 11:30 AM UTC

Apache was down on Opal6

Resolved after 3h 3m
March 24, 2021 at 9:50 AM UTC

IMAP1US Offline

Resolved after 5h 10m
March 12, 2021 at 9:19 PM UTC

DE SMTP on Proofpoint blacklist

Resolved after 3d 16m
February 18, 2021 at 11:00 AM UTC

Opal1 service disruption

Resolved after 10h 56m
February 12, 2021 at 2:23 PM UTC

DE IMAP service down

Resolved after 2h 2m
February 9, 2021 at 2:18 PM UTC

Incoming mail problems in Germany

Resolved after 1d 1h 31m
February 2, 2021 at 5:38 PM UTC

Intermittent errors on webmail

Resolved after 1d 3h 21m
February 1, 2021 at 3:02 AM UTC

US IMAP scheduled maintenance

Resolved after 21h 45m
January 29, 2021 at 8:30 PM UTC

US IMAP service not responding

Resolved after 1h 19m
January 25, 2021 at 6:56 PM UTC

EU VPS and NS connectivity problems

Resolved after 3h 9m
January 23, 2021 at 6:43 PM UTC

US SMTP on Cloudmark blacklist

Resolved after 1d 21h 23m
January 21, 2021 at 3:23 PM UTC

EU VPS network connectivity problems

Resolved after 23h 4m
January 19, 2021 at 8:35 PM UTC

US IMAP service performance degraded

Resolved after 47m
January 17, 2021 at 3:39 PM UTC

Opal3 not responding

Resolved after 1h 19m
January 11, 2021 at 6:04 PM UTC

rebooting US IMAP server

Resolved after 58m
January 7, 2021 at 2:03 AM UTC

opal5 was offline

Resolved in under a minute
January 5, 2021 at 3:42 PM UTC

US SMTP blacklisted

Resolved after 6h 17m

2020 (33)

December 28, 2020 at 6:46 PM UTC

Opal4 not responding

Resolved after 6h 56m
December 20, 2020 at 11:00 AM UTC

Connectivity issues in Singapore

Resolved after 1d 7h 21m
December 18, 2020 at 5:30 PM UTC

Network outage in Singapore

Resolved after 3h 47m
December 16, 2020 at 11:36 AM UTC

Singapore servers were offline

Resolved after 9h 8m
December 14, 2020 at 9:14 PM UTC

Slow IMAP performance

Resolved after 5d 1h 3m
December 11, 2020 at 7:17 PM UTC

Recurring attacks on opal4

Resolved after 4d 9h 23m
December 9, 2020 at 5:30 PM UTC

Dashboard was not pushing changes

Resolved after 4h 0m
November 16, 2020 at 11:30 AM UTC

Apache down on opal6

Resolved after 4h 16m
November 13, 2020 at 7:01 PM UTC

Forwarding from US MX servers blocked by AT&T

Resolved after 21h 28m
November 11, 2020 at 7:24 PM UTC

opal4 not responding

Resolved after 17d 20m
November 10, 2020 at 9:31 PM UTC

Newark VPS hosting is offline

Resolved after 44m
November 5, 2020 at 1:31 AM UTC

Apache httpd problems on opal3

Resolved after 1d 20h 9m
October 25, 2020 at 10:50 PM UTC

US SMTP blocked by outlook.com

Resolved after 7d 7h 18m
October 21, 2020 at 5:40 PM UTC

Let's Encrypt rate limit for opalstacked.com subdomains

Resolved after 13d 1h 54m
October 19, 2020 at 8:40 PM UTC

Opal4 offline

Resolved after 3m
October 18, 2020 at 3:34 PM UTC

Intermittent PHP-FPM failures on Opal4 and Opal5

Resolved after 7d 11h 20m
October 17, 2020 at 5:48 AM UTC

Opal4 (Dallas) offline

Resolved after 2h 50m
August 16, 2020 at 1:00 PM UTC

Service disruption in San Francisco

Resolved after 3h 17m
July 23, 2020 at 7:30 PM UTC

intermittent connectivity problems on opal4

Resolved after 59m
July 13, 2020 at 8:11 PM UTC

Opal4 network was disrupted

Resolved after 37m
July 7, 2020 at 10:54 PM UTC

Opal4 under high load

Resolved after 19m
June 14, 2020 at 10:24 PM UTC

Cron mail not working

Resolved after 1d 22h 34m
April 30, 2020 at 9:48 PM UTC

Opal4 not responding

Resolved after 1h 9m
April 30, 2020 at 3:10 PM UTC

Apache was not responding on Opal4

Resolved after 1h 33m
April 24, 2020 at 6:23 PM UTC

Apache was not responding on Opal4

Resolved after 3d 22h 59m
April 16, 2020 at 7:00 PM UTC

Connectivity issues in Frankfurt

Resolved after 1h 37m
April 10, 2020 at 11:40 PM UTC

Opal4 load issues

Resolved after 13d 20h 20m
February 26, 2020 at 10:55 PM UTC

Opal4 not responding

Resolved after 1d 17h 7m
February 12, 2020 at 11:30 AM UTC

DE IMAP service offline

Resolved after 11h 0m
February 1, 2020 at 4:56 AM UTC

Opal1 offline for scheduled maintenance

Resolved after 10h 51m
January 24, 2020 at 2:15 PM UTC

US SMTP server blacklisted by Microsoft

Resolved after 74d 2h 27m
January 12, 2020 at 5:40 PM UTC

Opal3 offline

Resolved after 6h 44m
January 8, 2020 at 12:36 AM UTC

Intermittent outages on opal4

Resolved after 89d 15h 27m

2019 (3)

December 4, 2019 at 4:15 PM UTC

Control Panel CSS broken

Resolved after 27m
November 25, 2019 at 7:19 PM UTC

US MX server blacklisted by Cloudmark

Resolved after 22h 11m
November 25, 2019 at 7:00 AM UTC

Control panel issue

Resolved after 1d 12h 54m